Calgary, AB,

2015 Citizen Satisfaction Survey & Research on Calgary's Economy

Calgary, AB (November 23, 2015) – The City of Calgary has released the results of the 2015 Citizen Satisfaction Survey to understand the needs and perceptions of Calgarians and identify areas for improvement. New this year, The City also conducted research on Calgary’s economy to better understand the impact it has on Calgarians’ perceptions of quality of life, satisfaction with City programs and services, and the economic role of The City. 

“The data shows that despite the economic downturn, Calgarians are proud to live here and hopeful about Calgary’s future,” said Mayor Naheed Nenshi. “Research like this helps guide Council as we make decisions about capital investments and how The City can support the quality of life we all enjoy.”

Citizen Satisfaction Survey highlights

  • 86 per cent of Calgarians say their quality of life is good, but one-quarter of Calgarians think the quality of life has ‘worsened’ in the past three years – up a significant 5 percentage points from 2014.
  • Infrastructure, traffic and roads remain at the top of the issue agenda, while transit continues to hold second place.
  • Calgarians think The City should invest more in transit, affordable housing, traffic flow management and transportation planning.

Research on Calgary’s Economy highlights

  • 57 per cent of Calgarians say the economic downturn has impacted their household.
  • 75 per cent of Calgarians think it is a good time for The City to be investing in new projects like roads, public transportation and local facilities.

Eighty-nine per cent of Calgarians agree that The City can play a big role in helping our community weather difficult economic times. The Citizen Satisfaction Survey and Research on Calgary’s Economy are just two examples of how The City collects feedback from citizens to help inform decision making. To provide input into City programs and services on an ongoing basis, Calgarians are encouraged to sign-up for Citizens’ View, Calgary’s online panel at

Detailed research findings available at