Telecommunications Outage

The City of Calgary received notification of intermittent outages impacting Shaw telephone customers early this morning. Although the majority of customers have had their service restored, some Shaw customers still may not be able to use their home telephones. Anytime citizens cannot access emergency or non-emergency City services, they are advised to use alternate means, such as a cell phone, a neighbour’s phone or phones at community commercial establishments.

 

Many non emergency city services are available at www.calgary.ca. 

 

We are maintaining regular communications with Shaw and are continuing to receive updates on the status of restoring telephone service to affected citizens.

 

For further information Shaw Communications has advised The City of Calgary to direct citizens to the Shaw’s outage webpage at the following website: https://community.shaw.ca/thread/9059/?intcid=2013-09-28-alert 

 

 

 

Impacted residents that require emergency services are advised to use alternate means of contacting 9-1-1, including cell phones or calling upon neighbours to use their phone services. Citizens may also request the use of phone services at community commercial establishments.

 

 

You will need to talk with your service provider to find out more about the nature and expected duration of the outage. Telephone service providers may be updating their websites or sending messages out via twitter and other social media channels.