Telecommunications Outage - Rogers and Fido Customers

Late this afternoon The City of Calgary received notification of outages impacting Rogers and Fido telephone customers across Canada. Customers with these carriers may not be able to use their phones to make any calls. Anytime citizens cannot access emergency or non-emergency City services, they are advised to use alternate means, such as a landline or cell phone serviced by a different carrier, a neighbour’s phone or phones at community commercial establishments.

Many non-emergency city services are available at www.calgary.ca.

We are maintaining regular communications with Rogers and are continuing to receive updates on the status of restoring telephone service to affected citizens.

For further information please visit your telephone carrier's website or social media channels.

Question and Answer:

What should citizens do if they need emergency assistance and are impacted by the disruption in telephone service?

Rogers and Fido telephone customers that require emergency services are advised to use alternate means of contacting 9-1-1, including phones serviced by a different carrier, a neighbour’s phone or phones at community commercial establishments.

How long is this outage going to last?

You will need to talk with your service provider to find out more about the nature and expected duration of the outage. Impacted telephone service providers may be updating their websites or sending messages out via twitter and other social media channels.

Has the 911 system been compromised due to the outage?

The 911 system is not compromised and remains fully functional. The outage impacts Rogers and Fido telephone customers only.