Calgary, AB,

Calgary Police Commission releases 2016 citizen survey results

The results of the 2016 Calgary Police Commission citizen survey are now available and they show that citizen perception about the safety of the city remains strong, with 95 per cent of citizens agreeing that Calgary is a safe place to live.

Ninety-five per cent of citizens also have confidence that the Calgary Police Service can deliver the services needed to ensure Calgary is a safe place to live, while 94 per cent are satisfied with the services provided by CPS.

“Community feedback is an important part of having an accountable police service,” said Brian Thiessen, Calgary Police Commission Vice-Chair. “This survey is one tool, among many, that we use to gather input about the community’s priorities. It gives us good insight while also pointing to areas where we can make improvements that will enhance satisfaction and confidence in our police.”

Additional highlights include:

  • Perceptions remain strong that CPS are ‘there when needed,’ ‘dedicated to reducing crime’, and ‘respond quickly when needed.’
  • Half of citizens believe the crime rate is increasing, with break and enters, illegal drugs, and gang crime noted as the greatest concerns.
  • Although overall perceptions about CPS dropped in 2016, citizens who had in-person contact with officers continued to give them high scores for being professional, respectful, courteous, knowledgeable, and communicating information clearly.
  • When it comes to traffic safety, 75 per cent of citizens feel safe in their neighbourhoods, and are satisfied with traffic safety in their area. Speeding is the biggest concern noted, followed by playground zone safety, and police presence.
  • Citizen perception that CPS is adequately staffed received the lowest score.
  • Most citizens agree that CPS has a good understanding of their community and its concerns.

Quick facts:

  • Since 2008, the Calgary Police commission has been conducting a citizen survey annually as part of its civilian oversight role.
  • The 17-minute telephone survey asks multiple rating questions along with open-ended questions to better understand the reasons behind certain ratings.
  • Data was collected from 1000 residents of Calgary over an eight week period between June 28, 2016 to August 18, 2016.

The full report is now available on


Media Contact:

Calgary Police Commission
Lori DeLuca
Phone: 403 428-8221