New bus screens deliver information where and when customers need it

Calgary Transit is making it easier for customers to navigate their trips on the road, with new onboard display screens on buses and community shuttles.

Passengers can view real-time route detail, route number, requested stops, upcoming stops, and estimated arrival times, as well as service announcements.

“Customers want accurate, consistent and timely information to help them make decisions during their trip,” said Dennis Uvbiama, Manager, Service Vehicles, Calgary Transit. “They also want to know about service changes or disruptions that may affect their journey. These new screens deliver useful information to customers where and when they need it.”  

As part of a pilot project, Calgary Transit has installed new 21- or 29-inch screens on 100 service vehicles. Starting in October 2026, we plan to roll out passenger screens broadly across our 1,000-plus fixed route bus and shuttle fleet, with installation expected to be completed by early 2027.

This enhancement is possible because we’ve modernized the CAD/AVL/APIS (Computer-Aided Dispatch/Automatic Vehicle Location/Advanced Passenger Information) system we use to share real-time vehicle tracking and manage our bus fleet operations. The system integrates dispatching, safety, emergency response, and communication with our Transit Control Centre, helping improve service reliability and trim passenger waiting times.

The upgraded system has also improved bus tracking accuracy in all our customer tools, including Transit, our trip planning app, trip planner on calgarytransit.com, and our older phone-based Teleride and Teletext services.

New CAD/AVL/APIS system features for operators include simplified employee login, turn-by-turn navigation, detailed information about incidents and up-to-date construction detours, and live videos in case of emergencies.