Calgary Transit update on response to COVID-19

To protect the health, safety and wellness of citizens and employees, starting on Friday, March 20, Calgary Transit is asking customers to board buses using the rear doors.

Calgary Transit made this decision to keep operators safe by reducing the number of interactions between operators and customers, increasing physical distancing and ultimately keeping our transit system safer. Customers who require accessible boarding can still board buses at the front.

“Through this difficult time, we thank Calgarians for being honest and paying their fares,” said Russell Davies, Acting Director, Calgary Transit. “This is an honour-system approach. Let’s come together as a community to keep our city safe.”

Customers are asked to rip up single-use tickets once you board from the rear, and to purchase single-tickets using our machines when possible.

In addition, Calgary Transit Access will begin limiting the number of passengers onboard all vehicles to two people. By limiting the number of shared rides for registered customers with disabilities who cannot take Calgary Transit, we can keep our commitment of customer safety by helping reduce contact between customers.

Due to the COVID-19 situation, CTA has seen a reduction in trip requests and there are no anticipated impacts to service delivery with the temporary passenger limit.

Citizens can be assured that enhanced cleaning measures are implemented for all Transit vehicles. Anti-bacterial and anti-viral agents are being used to disinfect all high-touch areas onboard vehicles like grab bars, seats and other areas that are frequently touched by operators or customers. Vehicle cleaning adheres to the Centers for Disease Control and Prevention (CDC) guidelines.

Ensuring our transit system is safe and clean is a shared responsibility. We urge customers to do their part to help stop the spread of bacteria and viruses by washing hands prior to and after using transit, and covering their mouth and nose when coughing or sneezing.