Spring 2021 Research Results
Today, the 2021 Spring Pulse Survey results were released to Council and the public. The City of Calgary conducts an annual Spring Pulse Survey to gather citizens’ views and perceptions about City programs and services. Findings from these surveys provide performance-based report for Council, Administration and the public.
Spring 2021 Research Results Highlights
- Quality of life measures remain strong with 78 per cent of Calgarians indicating the ‘quality of life in Calgary is good’, consistent with Spring 2020 (79 per cent).
- Perceptions that ‘Calgary is a great place to make a living’ (56 per cent) have improved since Spring 2020 (52 per cent). Perceptions that ‘Calgary is a great place to make a life’ (76 per cent) are consistent with 74 per cent in Spring 2020.
- As well, 74 per cent of citizens agree that ‘Calgary is on the right track to being a better city ten years from now’, consistent with Spring 2020 (72 per cent).
- Citizens are increasingly pleased with City programs and services with 74 per cent indicating that they are satisfied overall, up seven points from 67 per cent in Fall 2020 though still below 77 per cent in Spring 2020.
- 'Traffic and roads’ continues to be most prominent on the issue agenda, followed by ‘transit’ and 'crime, safety and policing’.
- Calgarians’ perceived value for their municipal tax dollars has increased since Fall 2020. More than one-half (57 per cent) of Calgarians give The City a ‘good value’ rating for the value of their property tax dollars, up from 53 per cent in Fall 2020 and consistent with Spring 2020 (55 per cent).
- In order to balance taxation and service delivery levels, a higher proportion of Calgarians (57 per cent) would prefer to increase taxes at or beyond the current inflation rate to expand or maintain services (52 per cent in Fall 2020), than those who would prefer to cut services to maintain or reduce tax levels (39 per cent), down from Fall 2020 (44 per cent).
- Over seven-in ten Calgarians (77 per cent) rate The City of Calgary’s communication with citizens as ‘good’, consistent with Spring 2020 (77 per cent).
- Eight-in-ten (81 per cent) Calgarians agree that ‘The City of Calgary meets my customer service expectations’, consistent with 83 per cent in Spring 2020.
- In addition, 78 per cent agree that ‘the quality of customer service is consistently high’, identical to Spring 2020 (78 per cent), and 76 per cent agree that ‘The City of Calgary makes customer service a priority’ on par with Spring 2020 (78 per cent).
- Almost seven-in-ten (69 per cent) Calgarians agree that ‘The City of Calgary practices open and accessible government’, down from Fall 2020 (73 per cent), but consistent with Spring 2020 (71 per cent).
- Calgarians’ trust in The City (50 per cent) is similar to Fall 2020 (48 per cent), yet statistically lower than in Spring 2020 (57 per cent).
Calgarians are encouraged to view the detailed findings from The City’s Spring 2021 research at calgary.ca/citizensatisfaction.