City of Calgary Targets Safety

The City of Calgary is taking a coordinated, multi-faceted approach to safety for all those living in Calgary. This is a complex issue, and The City is making operational improvements that will enhance safety for transit riders and the broader Calgary community.

Solutions need to involve a highly orchestrated effort in order to see results over time. The below provides an update to three critical areas that will activate system-wide changes for the safety of Calgarians including:

Increased Transit Patrols

We are working through the recruitment and training of the new peace officers scheduled for 2023. Last week, six more recruits graduated, and when our recruitment process is complete, we will have a total of 141 Transit peace officers for deployment across the system. This total includes the 32 additional Transit peace officers that were approved as part of our growth strategy last July. That represents a 25 per cent increase in patrols and officer presence on the system.

  • We are also currently recruiting and training security guards to actively patrol the system. When complete we will have 31 in total.
  • We are piloting the ‘Calgary Transit Ambassador’ program – a team of Transit employees that will increase visible presence and help with wayfinding and answering questions.

These efforts will result in a greater presence along the LRT network and identify safety issues on the transit system before they become significant incidents.

Enhanced Surveillance

  • We are increasing staffing levels at our Operations Control Centre where the dispatching of officers, monitoring CCTV cameras and responding to safety texts from customers takes place.
  • ‘Calgary Transit Ambassadors’ will also alert the Operations Control Centre when they witness or come across issues or incidents.
  • We are improving the lighting along all 7th Avenue platforms from West Kerby to City Hall to be completed by the end of Q1 2023. The upgrade will result in increased lighting levels and greater visibility within and across platforms. This will also improve the ability of our cameras to capture platform activities. West Kerby upgrades are currently underway.

The increased staffing levels will allow us to have a strengthened ability to monitor our network of 1,200 CCTV cameras and deploy response teams as required.

Coordinated Response

  • Safety is multi-agency effort with Calgary Police Service, Transit Safety, Community Services, Corporate Security, 911 and Calgary’s many community social service partners are working together.
  • In the fall 2022, the Calgary Police Service and Transit Officers issued 370 tickets and arrested 46 people as part of transit enforcement.

This is a complex issue, and we know that any solution needs to involve a highly coordinated, multi-agency effort in order to see results.

“We have heard from Calgarians, and want you know we are working hard to make Transit in Calgary safer,” said Calgary’s City Manager, David Duckworth. “This is a highly-coordinated, multi-agency effort involving the Calgary Police Service, Transit Safety, Community Services, 911 and Calgary’s many community social service partners, stepping-up their collaborative efforts to increase safety for Calgarians.”

Every Calgary Transit customer deserves to feel safe when riding with us. The Calgary Transit TransitWatch program allows Calgarians to discretely report safety concerns through our silent text services at 74100. In addition, our CTrain stations, platforms and MAX Purple stations are all equipped with help phones. We encourage riders to report any safety concerns. In situations where they feel that their safety is threatened, riders are reminded to always call 911.

Calgarians are asked to call the DOAP Team at 403-998-7388 if they see someone who needs help.