Calgary’s Shared Electric Scooter Pilot launches survey

The City of Calgary is currently looking for feedback on the 16-month Shared Electric Scooter Pilot that has been underway since mid-July. The survey, targeted both those who have and haven’t used the scooters, is now live and will be available until October 6, 2019.

“Citizen and business feedback will be used to help inform future improvements to the pilot and ultimately help determine if shared mobility services, such as scooter share, will be implemented permanently,” says Andrew Sedor, Business Development Coordinator, with The City of Calgary.

Feedback will be summarized into a report to be posted in late 2019 and will be submitted as part of a presentation to Committee and Council in the following months.

So far, Calgarians have been quick to jump aboard the scooter bandwagon. With two permitted operators (Bird and Lime), 1500 scooters and over 1.1 million kilometres travelled, the shared electric scooters have been popular.

“The data so far shows us that many Calgarians are using the scooters for short trips, to complete the last leg of their journey within the downtown core – but this data can only tell us so much,” says Sedor. “Through the survey, we look forward to hearing about the experiences of those using the scooters, as well as those sharing the pathways and sidewalks with them.”

To ensure the safety of riders during Calgary’s icier months, the scooters will be removed in November and will return to Calgary on March 16, 2020 (weather dependent).

Calgarians can access the survey by navigating to engage.calgary.ca/sharedmobility. For more information about the shared mobility pilot projects, please visit calgary.ca/bikeshare and calgary.ca/scootershare.

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Calgary's Electric Scooter Share Pilot by the numbers:

Number of permitted operators: 2 (Bird Canada and Lime)
Number of scooters approved for operation: 1,500
Number of kilometres travelled: 1.13 million (and more each day)
Average trip length: 1.2 kilometres
Median trip duration: 10 minutes
Number of scooter trips: 550,000+
Number of unique customers: 142,000+ (that’s nearly 10% of Calgarians)