Additional safety measures coming to Calgary’s transit system

Enhancements to begin as provincial work-from-home orders lifted

As Calgarians begin to return to the office, Calgary Transit is taking steps to welcome passengers back and enhance safety for everyone who uses the transit system.

“Like other major cities in North America, Calgary has experienced an increase in social disorder on the transit system during the pandemic,” says Calgary Transit Director Sharon Fleming. “Though we have taken various measures to improve system safety over the past two years, we have heard clearly from citizens that there is more to do. This plan is intended to support a safer experience for all of our riders.”

Beginning today, riders may notice more Calgary Transit Peace Officers, Bylaw Officers, uniformed security guards and members of the Calgary Police Service across the transit system. Their presence will continue to increase through the week.

Starting Tuesday, March 1, ambassadors will also be deployed at some station entrances, asking riders to show their proof of fare payment. Extra staff will be deployed to help monitor security cameras and stay in contact with peace officers and other emergency responders.

These enhanced measures will stay in place for several weeks as more return to their workplaces.

The City recognizes that the root causes of social disorder are complex and extend beyond the transit system. Addressing this issue will require ongoing support from many sectors.

“While we take steps to address rider safety concerns, we remain mindful of the needs of Calgarians who are experiencing vulnerability,” says Fleming. “As we have throughout the pandemic, we will continue to work with community partners from the Downtown Outreach Addictions Partnership (DOAP) Team, grassroots outreach teams and emergency shelter providers to help those in need access support services.”

Additional safety supports

  • Riders with immediate safety concerns are encouraged to report them
  • To the bus or CTrain operator, uniformed peace officer or law enforcement authorities
  • By text to 74100
  • Through the help phones located on CTrain stations, platforms and MAX Purple stations, or
  • By phone at 403-262-1000, option 1
  • For emergencies, always call 9-1-1
  • While face covering rules will be eased this week, passengers are reminded that the Provincial rules still require face coverings to be worn on public transit. We thank everyone for their cooperation