Calgary Recreation set to launch new registration software
Starting June 6, 2017, citizens can visit calgary.ca/liveandplay – a more user friendly way to access and register for recreation based programs and services. In preparation for the launch, this weekend June 3 and 4, The City of Calgary is updating Point–of- sale terminals along with our registration software at all Calgary Recreation aquatic & fitness centres, leisure centres and arenas.
“Customers told us that that they want to be able to access recreation programs, receive notifications and sign up for drop in schedules while on the go - and we’ve delivered,” says Erik Van den Eynden, Customer Service and Technology Lead with Calgary Recreation. “After an extensive procurement process, we’re excited to announce that we’ve landed on software that supports our diverse programs and services; will adapt alongside future technology, and most importantly, will meet the mobile needs of our customers.”
In addition to being mobile friendly, ’Live and Play’ aims to create a much more streamlined registration process. “There is no longer a wait period for new accounts,” says Van den Eynden. “With one simplified login, customers can instantly sign up for our programs.” Van den Eynden adds that over the next 18 months other features will be introduced that will offer greater conveniences and more self-serve capabilities.
The software installation is anticipated to take the entire weekend and our staff and facilities are well-prepared for the big event. Regular and pre-paid programming such as fitness programs, swim lessons and birthday parties will not be impacted. However, customers wanting to process transactions of any sort, such as; registering for new programs, amending field or arena bookings, or purchasing bus passes, will have to wait until the software is up and running to the public on Tuesday, June 6.
“While our registration software and My Rec Guide will be down during this weekend’s upgrade, our leisure centres, pools and arenas are open – and offering free drop-in admission on June 3 and 4 during public hours,” says Van den Eynden. “It’s our way of saying thanks to Calgarians for their support during this significant software upgrade.” Customers should check Calgary.ca for public hours and schedules for their chosen facility. Calgary Recreation golf courses are business as usual as their upgrade is scheduled for 2018.
Last year, nearly 120,000 Calgarians registered for Calgary Recreation programs and services. Of these participants, more than 55 per cent registered online. The move to a streamlined and more user-friendly software ensures recreation programs and services remain accessible and citizen focused.
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