Information disclosure from The City’s recreation registration system

This morning, Calgary Recreation became aware of an issue resulting in a large number of emails being sent out to customers from the Recreation online registration system. The issue was caused during a system update.

As soon as The City became aware of the problem, the registration system was shut down to prevent further emails being sent out.

Our preliminary investigation indicates that two customers’ names, addresses and phone numbers were released to other Recreation customers. No financial information was released. We are contacting the two customers to inform them and to apologize for the inconvenience that this has created for them.

The system update issue also resulted in some Recreation customers receiving an e-mail indicating that their Recreation passwords should be updated. There is no need to reset passwords as a result of this e-mail.

The City of Calgary takes the protection of information very seriously and apologizes for any inconvenience this has caused. We have reported this incident to the Office of the Information and Privacy Commissioner and will cooperate fully in any review they conduct.

Citizens can contact 3-1-1 with questions or concerns.